English Version
VEHICLE RENTAL AGREEMENT, TERMS OF USE & PROTECTION PLAN
TOPAZ CAR RENTAL
By making a booking, paying a deposit, or receiving a vehicle from Topaz Car Rental, the customer is deemed to have read, understood, and agreed to all terms and conditions below.
1. TOPAZ PROTECTION PLAN
This protection plan is NOT insurance.
It is an internal company protection fund, collected from customers’ daily protection plan fees, which is used to help cover certain repair costs according to the selected plan limit.
Simple explanation:
✔ Not an insurance company
✔ No individual insurance policy is issued
✔ No claim process to external insurance companies through Topaz
✔ Internal repair cost assistance system only
2. PLAN OPTIONS
BASIC PROTECTION RM12 / day
✔ Maximum customer liability RM1,800
STANDARD PROTECTION
Add RM28 / day
✔ Maximum customer liability RM1,200
PREMIUM PROTECTION
Add RM38 / day
✔ Maximum customer liability RM300
✔ Additional front windscreen protection if hit by small stones during normal driving
✔ Small crack / stone chip subject to company inspection
3. PAYMENT EXAMPLES (EASY TO UNDERSTAND)
If repair cost is RM300
* Basic → RM300
* Standard → RM300
* Premium → RM300
If repair cost is RM600
* Basic → RM600
* Standard → RM600
* Premium → RM300 only
If repair cost is RM1,000
* Basic → RM1,000
* Standard → RM1,000
* Premium → RM300 only
If repair cost is RM1,500
* Basic → RM1,500
* Standard → RM1,200 only
* Premium → RM300 only
If repair cost is RM2,500
* Basic → RM1,800 only
* Standard → RM1,200 only
* Premium → RM300 only
If repair cost is RM4,000
* Basic → RM1,800 only
* Standard → RM1,200 only
* Premium → RM300 only
4. WHAT PREMIUM COVERS
If you choose Premium, customers enjoy Topaz’s best protection benefits:
✔ Lowest payment risk
✔ Minor vehicle body damage
✔ Small scratches / minor dents
✔ Minor accidents
✔ Front windscreen hit by small stones during normal driving
✔ Suitable for long trips / family trips / Kundasang trips
5. NOT COVERED
❌ Driving under alcohol / drugs
❌ No valid driving license
❌ Flood / water entering engine
❌ Drift / racing
❌ Off-road use
❌ Misuse of vehicle
❌ Intentional windscreen damage
❌ Side / rear glass damage (unless specially approved)
❌ Tire / rim damage
❌ Lost key
❌ Towing charges
❌ Traffic fines / summons
6. IMPORTANT EXPLANATION FOR CREDIT CARD HOLDERS
Some premium credit cards offer benefits such as:
✔ Rental Car Insurance
✔ Collision Damage Waiver
✔ Travel Protection
✔ Overseas Rental Coverage
However, customers must understand that these benefits vary depending on the bank, card type, country, and each policy’s terms and conditions.
7. VEHICLE USAGE AREA (IMPORTANT)
Standard Area
Normal vehicle usage is allowed within:
Kota Kinabalu to Kundasang / Ranau
This is the main operation and support area of Topaz.
Outside Area / Outstation
Usage beyond the area above is not encouraged because:
✔ Roads in some parts of Sabah may be damaged / full of potholes
✔ Higher risk of tire puncture
✔ Higher risk of suspension damage
✔ Difficult to provide immediate assistance
✔ Rescue time may be very long
If problems happen in far areas, assistance may take:
6 to 12 hours or more, depending on location, weather, traffic, and road conditions.
8. FOR RENTALS WITH TOPAZ CAR RENTAL
Topaz Car Rental is a local small-scale company focused on affordable pricing and an internal protection system. Therefore:
✔ We do not issue international insurance policy documents
✔ We do not process credit card claims on behalf of customers
✔ We do not wait for claim payments from banks
✔ We are not involved in disputes between customers and banks
This means if damage occurs:
➡️ Customers must settle payment directly with Topaz first according to rental terms.
➡️ If customers wish to claim back from their bank / credit card later, that will be the customer’s own responsibility.
# IF YOU WANT TO FULLY USE YOUR CREDIT CARD BENEFITS
We recommend that you make your booking with international rental companies such as *Hertz* or *Avis*, because large companies like them usually provide:
✔ International standard policies
✔ Complete documentation systems
✔ Global claim panels
✔ Easier support from banks / insurance providers
—
# 12. CREDIT CARD HOLDERS
Some credit cards offer *Rental Car Insurance* benefits.
If you wish to use your credit card insurance claim, we recommend booking with international companies such as *Hertz* or *Avis*.
Topaz is a local small-scale company, and our system does not support external insurance claims through the company.
—
# PREMIUM PROTECTION
Add *RM38 / day*
✔ Maximum liability only *RM300*
✔ Additional front windscreen protection if hit by small stones during normal driving
✔ Small crack / stone chip subject to company review
—
# 8. WHAT PREMIUM COVERS
If you choose Premium Protection, you enjoy Topaz’s best benefits:
## A. Vehicle Body Damage
If the following happens:
✔ Minor scratches
✔ Minor dents
✔ Minor accidents
Your maximum payment is only *RM300*.
—
## B. Front Windscreen Hit by Small Stones
If during normal driving, the front windscreen is hit by small stones from the road or passing lorries causing:
✔ Small crack
✔ Stone chip
✔ Minor windscreen damage
The claim may be considered under Premium Protection.
### Example:
Windscreen repair / replacement cost RM800
* Basic → Pay subject to review
* Standard → Pay subject to review
* Premium → Maximum *RM300 only* (if approved)
—
## C. Suitable For:
✔ Highway trips
✔ Kundasang trips
✔ Family trips
✔ Long distance driving
✔ Customers who want minimum risk
—
# 9. THIRD PARTY PROTECTION (ADD-ON) ONLY Eligble IF YOU TAKE PREMIUM
Add *RM15 / day*
Helps if the customer is found at fault for hitting:
✔ Other people’s vehicles
✔ Gates / poles
✔ Third party property
If this add-on is not taken, third party claims may become the renter’s responsibility.
—
# WHY TOPAZ PRICES ARE LOWER
Because we choose a simpler operating model:
✔ Lower rental prices
✔ Lower deposits
✔ Basic protection already included
✔ Upgrade plans according to customer budget
✔ Fast and easy booking process
This allows customers to enjoy more affordable rental rates compared to international companies.
—
# CUSTOMER ACKNOWLEDGEMENT
By making a booking, customers are deemed to understand that:
✔ Topaz protection plan is not insurance
✔ Topaz system is an internal protection fund
✔ External credit card claims are not processed by Topaz
✔ All terms have been read and agreed
—
# CLOSING
Please read all terms carefully before booking. We want every customer to enjoy a safe, smooth, and hassle-free journey.
*TOPAZ CAR RENTAL*
Affordable • Easy • Trusted
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Malay Version
PERJANJIAN SEWAAN KENDERAAN, TERMA PENGGUNAAN & PELAN PERLINDUNGAN
TOPAZ CAR RENTAL
Dengan membuat tempahan, pembayaran deposit, atau menerima kenderaan daripada Topaz Car Rental, pelanggan dianggap telah membaca, memahami dan bersetuju dengan semua syarat di bawah.
PELAN PERLINDUNGAN TOPAZ
Pelan perlindungan ini BUKAN insurans
Ia merupakan tabung perlindungan dalaman syarikat, hasil kutipan bayaran pelan harian pelanggan yang digunakan untuk membantu menampung kos pembaikan tertentu mengikut had pelan yang dipilih.
Maksud mudah:
✔ Bukan syarikat insurans
✔ Tiada polisi insurans individu dikeluarkan
✔ Tiada proses claim kepada syarikat insurans luar melalui Topaz
✔ Hanya sistem bantuan kos pembaikan dalaman
- PILIHAN PELAN
BASIC PROTECTION RM12/ hari (Termasuk Dalam Sewaan)
✔ Sudah termasuk dalam harga sewaan
✔ Had maksimum bayaran pelanggan RM1,800
STANDARD PROTECTION
Tambah RM28 / hari
✔ Had maksimum bayaran pelanggan RM1,200
PREMIUM PROTECTION
Tambah RM38 / hari
✔ Had maksimum bayaran pelanggan RM300
✔ Perlindungan tambahan cermin hadapan terkena batu kecil semasa pemanduan biasa
✔ Retak kecil / stone chip kecil tertakluk pemeriksaan syarikat
- CONTOH BAYARAN (MUDAH FAHAM)
Jika kos pembaikan RM300
- Basic → RM300
- Standard → RM300
- Premium → RM300
Jika kos pembaikan RM600
- Basic → RM600
- Standard → RM600
- Premium → RM300 sahaja
Jika kos pembaikan RM1,000
- Basic → RM1,000
- Standard → RM1,000
- Premium → RM300 sahaja
Jika kos pembaikan RM1,500
- Basic → RM1,500
- Standard → RM1,200 sahaja
- Premium → RM300 sahaja
Jika kos pembaikan RM2,500
- Basic → RM1,800 sahaja
- Standard → RM1,200 sahaja
- Premium → RM300 sahaja
Jika kos pembaikan RM4,000
- Basic → RM1,800 sahaja
- Standard → RM1,200 sahaja
- Premium → RM300 sahaja
- APA YANG COVER PREMIUM
Jika ambil Premium, pelanggan menikmati perlindungan terbaik Topaz:
✔ Risiko bayaran paling rendah
✔ Kerosakan kecil badan kereta
✔ Calar / kemek kecil
✔ Kemalangan ringan
✔ Cermin hadapan terkena batu kecil semasa pemanduan biasa
✔ Sesuai untuk trip jauh / family trip / Kundasang trip
- TIDAK DILINDUNGI
❌ Mabuk / dadah
❌ Tiada lesen sah
❌ Banjir / air masuk enjin
❌ Drift / racing
❌ Off-road
❌ Salah guna kereta
❌ Cermin pecah sengaja
❌ Cermin sisi / belakang (kecuali diluluskan khas)
❌ Tayar / rim rosak
❌ Kehilangan kunci
❌ Towing
❌ Saman trafik
- PENJELASAN PENTING UNTUK PEMEGANG CREDIT CARD
Sesetengah kad kredit premium menawarkan manfaat seperti:
✔ Rental Car Insurance
✔ Collision Damage Waiver
✔ Travel Protection
✔ Overseas Rental Coverage
Namun, pelanggan perlu faham bahawa manfaat ini berbeza mengikut bank, jenis kad, negara, dan syarat polisi masing-masing.
- KAWASAN PENGGUNAAN KENDERAAN (PENTING)
Kawasan Standard
Penggunaan biasa dibenarkan sekitar:
Kota Kinabalu hingga Kundasang / Ranau
Ini adalah kawasan utama operasi dan bantuan Topaz.
Luar Kawasan / Outstation
Penggunaan melebihi kawasan di atas tidak digalakkan, kerana:
✔ Jalan sesetengah kawasan Sabah berlubang / rosak
✔ Risiko tayar pecah lebih tinggi
✔ Risiko suspension rosak
✔ Sukar bantuan segera
✔ Masa rescue sangat panjang
Jika berlaku masalah di kawasan jauh, bantuan boleh mengambil masa:
6 jam hingga 12 jam atau lebih, bergantung lokasi, cuaca dan keadaan jalan.
Untuk Sewaan Dengan Topaz Car Rental
Topaz Car Rental ialah syarikat tempatan berskala kecil yang fokus kepada harga rendah dan sistem perlindungan dalaman. Oleh itu:
✔ Kami tidak mengeluarkan dokumen polisi insurans antarabangsa
✔ Kami tidak memproses claim kad kredit bagi pihak pelanggan
✔ Kami tidak menunggu bayaran claim daripada bank
✔ Kami tidak terlibat dengan dispute antara pelanggan dan bank
Ini bermaksud jika berlaku kerosakan:
➡️ Pelanggan perlu selesaikan bayaran terus dengan Topaz terlebih dahulu mengikut terma sewaan.
➡️ Jika pelanggan mahu claim semula kepada bank / kad kredit selepas itu, itu adalah urusan pelanggan sendiri.
Jika Anda Mahu Guna Benefit Kad Kredit Sepenuhnya
Kami mencadangkan anda membuat tempahan dengan syarikat antarabangsa seperti Hertz atau Avis, kerana syarikat besar seperti mereka biasanya mempunyai:
✔ Polisi standard antarabangsa
✔ Sistem dokumentasi lengkap
✔ Panel claim global
✔ Sokongan bank / insurance provider lebih mudah
- PEMEGANG CREDIT CARD
Sesetengah kad kredit menawarkan manfaat Rental Car Insurance.
Jika anda mahu menggunakan claim kad kredit, kami cadangkan booking dengan syarikat antarabangsa seperti Hertz atau Avis.
Topaz ialah syarikat tempatan kecil dan sistem kami tidak menyokong claim insurans luar melalui syarikat.
PREMIUM PROTECTION
Tambah RM38 / hari
✔ Had tanggungan maksimum RM300
✔ Perlindungan tambahan cermin hadapan terkena batu kecil semasa pemanduan biasa
✔ Retak kecil / stone chip kecil tertakluk semakan syarikat
- APA YANG COVER JIKA AMBIL PREMIUM
Jika anda mengambil Premium Protection, anda menikmati manfaat terbaik Topaz:
- Kerosakan Badan Kenderaan
Jika berlaku:
✔ Calar kecil
✔ Kemek kecil
✔ Kemalangan ringan
Bayaran maksimum anda hanya RM300.
- Cermin Hadapan Terkena Batu
Jika semasa pemanduan biasa cermin hadapan terkena batu kecil daripada jalan / lori lalu menyebabkan:
✔ Retak kecil
✔ Stone chip kecil
✔ Kerosakan ringan windshield depan
Maka tuntutan boleh dipertimbangkan di bawah Premium.
Contoh:
Kos repair / tukar cermin RM800
- Basic → Bayar ikut semakan
- Standard → Bayar ikut semakan
- Premium → Maksimum RM300 sahaja (jika diluluskan)
- Sesuai Untuk:
✔ Highway trip
✔ Kundasang trip
✔ Family trip
✔ Long distance drive
✔ Pelanggan yang mahu minimum risiko
- THIRD PARTY PROTECTION (ADD-ON) HANYA BOLEH JIKA AMBIL PREMIUM
Tambah RM15 / hari
Membantu jika pelanggan didapati bersalah melanggar:
✔ Kereta orang lain
✔ Pagar / tiang
✔ Harta benda pihak ketiga
Jika tidak ambil add-on ini, tuntutan pihak ketiga mungkin tanggungjawab penyewa.
Kenapa Harga Topaz Lebih Rendah?
Kerana kami memilih model operasi lebih ringkas:
✔ Harga sewaan lebih murah
✔ Deposit lebih rendah
✔ Basic protection sudah termasuk
✔ Upgrade ikut bajet pelanggan
✔ Proses booking cepat dan mudah
Jadi pelanggan dapat kadar sewaan lebih berpatutan berbanding syarikat antarabangsa.
- PENGESAHAN PELANGGAN
Dengan membuat tempahan, pelanggan dianggap memahami bahawa:
✔ Pelan Topaz bukan insurans
✔ Sistem Topaz ialah tabung perlindungan dalaman
✔ Claim kad kredit luar tidak diproses oleh Topaz
✔ Segala syarat telah dibaca dan dipersetujui
- PENUTUP
Sila baca syarat dengan teliti sebelum booking. Kami mahu pelanggan menikmati perjalanan dengan selamat, lancar dan tanpa salah faham.
TOPAZ CAR RENTAL
Affordable • Easy • Trusted
- KEMALANGAN / BREAKDOWN
Jika berlaku masalah:
- Hubungi Topaz segera
- Hantar gambar / video
- Beri lokasi semasa
- Tunggu arahan
- Jangan repair sendiri tanpa kebenaran
- LEWAT PULANG
Lewat pulang boleh dikenakan caj tambahan mengikut kadar semasa.
- PEMBATALAN
Tertakluk polisi semasa syarikat. Deposit booking tertentu mungkin tidak dipulangkan.
- KELEBIHAN TOPAZ
✔ Harga lebih murah
✔ Deposit rendah
✔ Basic protection termasuk
✔ Upgrade ikut bajet
✔ Booking mudah
✔ Sesuai pelanggan berjimat
- PENGESAHAN PELANGGAN
Dengan membuat tempahan, pelanggan dianggap:
✔ Telah membaca semua syarat
✔ Faham pelan ini bukan insurans
✔ Faham kawasan penggunaan kereta
✔ Faham luar kawasan boleh dikenakan caj
✔ Bersetuju dengan semua terma Topaz
ADDITIONAL IMPORTANT TERMS & PROHIBITED USE
SYARAT TAMBAHAN PENTING & LARANGAN PENGGUNAAN
TOPAZ CAR RENTAL
By making a booking, paying deposit, receiving or using a vehicle from Topaz Car Rental, the customer is deemed to have read, understood and agreed to all additional terms below.
Dengan membuat tempahan, membayar deposit, menerima atau menggunakan kenderaan daripada Topaz Car Rental, pelanggan dianggap telah membaca, memahami dan bersetuju dengan semua syarat tambahan di bawah.
1. SMOKING / VAPE / TOBACCO ODOR
MEROKOK / VAPE / BAU ROKOK
Smoking or vaping inside the vehicle is strictly prohibited.
No smoking / vape in vehicle. Cleaning & odor removal fee applies.
Merokok atau menggunakan vape di dalam kenderaan adalah dilarang sama sekali.
❌ Dilarang merokok / vape di dalam kereta.
✔ Caj pembersihan dan menghilangkan bau boleh dikenakan.
This includes cigarette smell, ash residue, vape odor, smoke stains or any unpleasant smell left inside the vehicle.
Ini termasuk bau rokok, abu rokok, bau vape, kesan asap atau bau tidak menyenangkan di dalam kereta.
2. PETS / ANIMALS
HAIWAN PELIHARAAN
No pets unless approved.
Haiwan peliharaan tidak dibenarkan kecuali mendapat kelulusan awal syarikat.
Pet fur, odor or dirt may affect the next customer.
Bulu haiwan, bau haiwan atau kekotoran boleh mengganggu pelanggan seterusnya.
Cleaning or damage charges may apply.
Caj pembersihan atau kerosakan boleh dikenakan.
3. DIRTY RETURN / SANITATION
PEMULANGAN KOTOR / SANITASI
Vehicle must be returned in reasonably clean condition.
Kenderaan mesti dipulangkan dalam keadaan bersih yang munasabah.
Excessive dirt, mud, vomit, sand, stains, rubbish or bad smell may result in cleaning charges.
❌ Lumpur berlebihan
❌ Muntah
❌ Pasir berlebihan
❌ Tumpahan makanan
❌ Sampah berlebihan
❌ Bau busuk
✔ Cleaning fee / caj pembersihan boleh dikenakan.
4. FUEL POLICY
POLISI MINYAK
Return same fuel level or refuel charge applies.
Kenderaan hendaklah dipulangkan dengan paras minyak yang sama seperti semasa diambil.
Example / Contoh:
✔ Full tank return full tank
✔ Half tank return half tank
If lower than original level, refuel charges and service charges may apply.
Jika kurang daripada paras asal, caj isi minyak dan caj servis boleh dikenakan.
5. LOST KEY / SMART KEY
KUNCI HILANG / SMART KEY
Lost key / damaged smart key = replacement charges.
Kunci hilang / smart key rosak = caj penggantian dikenakan.
This may include:
✔ Replacement key
✔ Programming smart key
✔ Locksmith charges
✔ Delivery / rescue charges
6. TIRE / RIM DAMAGE
KEROSAKAN TAYAR / RIM
Road conditions in Sabah may vary.
Keadaan jalan di Sabah berbeza-beza.
Tire puncture, sidewall tear, bent rim or rim scratches are not covered.
❌ Tayar bocor
❌ Sidewall pecah
❌ Rim bengkok
❌ Rim calar teruk
Not covered and chargeable to renter.
Tidak dilindungi dan menjadi tanggungjawab penyewa.
7. UNDERBODY DAMAGE
KEROSAKAN BAWAH KERETA
Undercarriage damage not covered.
Kerosakan bahagian bawah kereta tidak dilindungi.
Including:
❌ Hit stone / langgar batu
❌ Hit road hump fast / langgar bonggol laju
❌ Divider impact / langgar divider
Repair charges may apply.
8. FLOOD / WATER DAMAGE
BANJIR / KEROSAKAN AIR
Driving through flood voids protection.
Memandu meredah banjir boleh membatalkan perlindungan.
Water entering engine, electronics, interior or towing due to flood is customer responsibility.
Jika air masuk enjin, sistem elektronik, interior atau towing akibat banjir, semua kos ditanggung pelanggan.
9. ILLEGAL PARKING / TOWING
PARKING SALAH / TOWING / CLAMP
If customer parks illegally:
Jika pelanggan parking salah:
❌ Illegal parking
❌ Double park
❌ Tow-away zone
❌ Clamp zone
Summons / clamp / towing fee customer responsibility.
✔ Saman
✔ Caj clamp
✔ Caj towing
adalah tanggungjawab pelanggan.
10. SPEED CAMERA / AES / LATE SUMMONS
AES / SPEED CAMERA / SAMAN LEWAT MASUK
Future summons after rental remain renter responsibility.
Sebarang saman diterima selepas tempoh sewaan tetapi berlaku semasa pelanggan menggunakan kereta masih menjadi tanggungjawab penyewa.
Including:
✔ AES
✔ Parking summons
✔ Traffic offences
✔ Local authority fines
11. EXTRA DRIVER
PEMANDU TAMBAHAN
Only registered drivers allowed.
Hanya pemandu yang didaftarkan dibenarkan memandu.
Unauthorized drivers may void protection.
Pemandu tidak berdaftar boleh menyebabkan perlindungan terbatal.
12. LATE RETURN / EXTENSION
LEWAT PULANG / LANJUTAN SEWAAN
Late return hourly/day charges apply.
Lewat pulang boleh dikenakan caj jam / harian.
If extension is required, customer must request early and subject to availability.
Jika mahu sambung sewaan, pelanggan perlu maklum awal dan tertakluk ketersediaan unit.
13. NO SHOW / LAST MINUTE CANCEL
TIDAK HADIR / BATAL SAAT AKHIR
Deposit forfeiture terms may apply.
Deposit boleh hangus mengikut polisi syarikat.
No show or last-minute cancellation may cause loss of booking slot.
14. ACCIDENT REPORT TIME LIMIT
TEMPOH LAPORAN KEMALANGAN
Must report within reasonable time after incident.
Kemalangan atau kerosakan wajib dilaporkan dalam tempoh munasabah selepas kejadian.
Recommended within 1 to 6 hours.
Disarankan dalam tempoh 1 hingga 6 jam.
Late reporting may affect protection review.
Laporan lambat boleh menjejaskan semakan perlindungan.
15. DASHCAM / GPS EVIDENCE
DASHCAM / GPS / BUKTI DATA
Vehicle may use GPS / dashcam for safety.
Sesetengah kenderaan mungkin menggunakan GPS / dashcam untuk tujuan keselamatan.
Data may be used for:
✔ Vehicle location
✔ Security monitoring
✔ Accident investigation
16. NATURAL DISASTER / FORCE MAJEURE
BENCANA ALAM / FORCE MAJEURE
Flight cancellation, flood, earthquake, landslide or road closure are outside company control.
Pembatalan penerbangan, banjir, gempa bumi, tanah runtuh atau penutupan jalan adalah di luar kawalan syarikat.
Booking changes are subject to current situation.
Sebarang perubahan tempahan tertakluk keadaan semasa.
17. JURISDICTION / LEGAL
UNDANG-UNDANG / LEGAL
Disputes governed under Malaysia / Sabah law.
Sebarang pertikaian tertakluk kepada undang-undang Malaysia / Sabah.
SPECIAL IMPORTANT FOR SABAH
KHAS UNTUK SABAH
ROAD CONDITION DISCLAIMER
PENAFIAN KEADAAN JALAN
Sabah roads may contain potholes, steep roads, sharp bends, fog areas, landslide risk or uneven surfaces.
Jalan di Sabah mungkin mempunyai lubang, jalan curam, selekoh tajam, kawasan berkabus, risiko tanah runtuh atau permukaan tidak rata.
Drive carefully at all times.
Pandu dengan berhati-hati sepanjang masa.
KUNDASANG BRAKE / ENGINE WARNING
AMARAN KUNDASANG BRAKE / ENJIN
Use low gear downhill.
Gunakan gear rendah semasa turun bukit.
Do not press brakes continuously for long downhill roads.
Jangan tekan brake berterusan semasa turun bukit panjang.
Customer liable for misuse causing overheated brakes or engine stress.
Pelanggan bertanggungjawab jika salah penggunaan menyebabkan brake overheating atau tekanan berlebihan pada enjin.
SECURITY DEPOSIT AUTHORIZATION
KUASA POTONG DEPOSIT
Company may deduct unpaid charges from deposit.
Syarikat berhak menolak caj tertunggak daripada deposit.
Including:
✔ Damage charges
✔ Late return
✔ Fuel shortage
✔ Cleaning fee
✔ Summons
✔ Unpaid balances
These terms are created to ensure fairness, cleanliness, safety and a smooth rental experience for all customers.
Syarat ini diwujudkan untuk memastikan keadilan, kebersihan, keselamatan dan pengalaman sewaan yang lancar untuk semua pelanggan.
PERSONAL INJURY, DEATH, THEFT & LIABILITY IMPORTANT NOTICE
In the event of an accident involving serious injury, permanent disability, fracture, hospitalization, theft, or death, Topaz Car Rental does not provide personal accident insurance, life insurance, medical insurance, theft insurance, or compensation coverage for the renter, passengers, third parties, or any related individuals.
This means Topaz Car Rental does not cover claims relating to:
❌ Death
❌ Loss of life compensation
❌ Broken hand / broken leg / fractures
❌ Permanent disability
❌ Hospital admission costs
❌ Medical treatment expenses
❌ Loss of income
❌ Theft of personal belongings
❌ Emotional distress claims
❌ Funeral expenses
❌ Legal claims for bodily injury
VERY IMPORTANT – YOU MUST ARRANGE YOUR OWN INSURANCE
Customers are strongly advised to purchase their own insurance before travelling.
This is the customer’s own responsibility.
We highly recommend that all travellers arrange suitable protection such as:
✔ Travel Insurance
✔ Personal Accident Insurance
✔ Medical Insurance
✔ Life Insurance
✔ Theft / Loss Protection
✔ Domestic or Overseas Trip Coverage
For example, customers may choose providers such as Allianz, or any insurance provider of their own choice.
WHY THIS IS IMPORTANT
If unexpected situations happen during your trip, your own insurance may help cover matters such as:
✔ Personal accidents
✔ Hospital treatment
✔ Emergency medical costs
✔ Theft of luggage / bags / valuables
✔ Trip interruption
✔ Death benefit
✔ Permanent disability benefit
Without your own insurance, these risks may become your own responsibility.
IMPORTANT EXPLANATION
Topaz Car Rental is a vehicle rental provider only.
Our protection plans relate only to selected vehicle damage costs under Topaz internal protection terms, and do not include personal injury, death, theft, or travel insurance coverage.
CUSTOMER ACKNOWLEDGEMENT
By making a booking, paying deposit, or receiving the vehicle, the customer acknowledges and agrees that:
✔ Topaz Car Rental does not provide injury, death, theft, or travel insurance coverage
✔ Customer is responsible to arrange their own insurance before travel
✔ Customer understands travel insurance is strongly recommended
✔ Customer accepts responsibility for personal risk coverage
TOPAZ CAR RENTAL
Affordable • Easy • Trusted
