Privacy Policy for Topaz Car Rental Sdn Bhd

Effective Date: 1 October 2024

At Topaz Car Rental Sdn Bhd (“Company”, “we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you engage with our services, visit our website, or interact with us via other channels. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect
We may collect and process the following types of personal data:

Personal Information: Name, IC/passport number, date of birth, nationality, and contact information (email address, phone number, address).
Booking Details: Rental period, car model, and location preferences.
Payment Information: Credit/debit card details or other payment-related information.
Identification Documents: Copies of your driving license, passport, or national ID for verification purposes.
Usage Data: Information about how you use our website, including IP address, browser type, and browsing patterns.
Communication Data: Any information provided via emails, chat, or phone calls with us.
Location Data: GPS or other location data if you use our vehicles with GPS-enabled systems.

2. How We Use Your Information
We collect and use personal data for the following purposes:

To manage and process car rental bookings, payments, and reservations.
To verify your identity and eligibility for our services.
To communicate with you regarding your booking or customer inquiries.
To comply with legal and regulatory obligations.
To prevent fraud and ensure the security of our services.
To analyze customer trends and improve our services.
For marketing and promotional purposes (with your consent).
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your data in the following situations:

With service providers involved in processing payments, IT services, or vehicle maintenance.
With law enforcement agencies or regulatory bodies, if required by law.
With insurance providers in the event of an accident or damage claim.
With business partners for joint promotions or partnerships (subject to your consent).

4. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, tax, and accounting requirements. When no longer needed, your data will be securely deleted or anonymized.

5. Your Rights
You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of any inaccurate or incomplete data.
Deletion: Request deletion of your data (subject to legal or contractual obligations).
Objection: Object to the processing of your data for marketing purposes.
Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time.
To exercise your rights, please contact us at admin@topazcarrental.com.

6. Security of Your Data
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse. However, no system is 100% secure, and we encourage you to protect your information when interacting online.

7. Cookies and Tracking Technologies
We may use cookies or similar technologies to enhance your browsing experience. Cookies help us understand how users engage with our website and enable us to improve our services. You can manage cookie preferences via your browser settings.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal data.

9. International Data Transfers
If we transfer your personal data to a location outside of Malaysia, we will ensure that appropriate safeguards are in place to protect your data, in accordance with relevant privacy laws.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on our website, and where appropriate, we will notify you.

11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Topaz Car Rental Sdn Bhd
UNIT NO D28-1, 1ST FLOOR, CYBER COMMERCIAL CENTRE, 88300, KOTA KINABALU, SABAH, MALAYSIA.
Phone: (+60 16)821 7092
Email: admin@topazcarrental.com

This Privacy Policy ensures that we handle your personal information with care and respect.

Thank you for trusting Topaz Car Rental Sdn Bhd.