Topaz Travel D Borneo Sdn Bhd: Shipping and Return Policy
Effective Date: 1 January 2024
1. Shipping Policy
1.1 Rental Vehicle Delivery Options
We offer delivery services for our rental vehicles to selected locations upon request. Delivery and pick-up fees may apply based on distance and accessibility. Please contact our team for specific rates and delivery details.
1.2 Reservation and Confirmation
Once you book a vehicle, you will receive a confirmation email detailing your reservation, including the date, time, and location for vehicle pick-up or delivery. Please review the information carefully and contact us immediately if any changes are required.
1.3 Delivery Requirements
At the time of vehicle delivery or pick-up, the renter must be present with a valid driver’s license and identification. Failure to provide proper documentation may result in delays or cancellation of the rental, in which case cancellation fees may apply.
2. Return Policy
2.1 Vehicle Return
Vehicles must be returned to the agreed location on or before the specified return time. Late returns may incur additional charges. If you wish to extend your rental period, please notify us as soon as possible to make arrangements and avoid penalties.
2.2 Condition of the Vehicle
Upon return, the vehicle will be inspected for cleanliness and damage. The vehicle should be returned in the same condition as it was rented, excluding normal wear and tear. Renters are responsible for any damages, missing parts, or additional cleaning required.
2.3 Early Returns
If you return the vehicle earlier than the scheduled return date, no refunds or discounts will be provided for unused rental days.
2.4 Late Returns
If the vehicle is returned late without prior notice or approval, additional fees may be charged for each day or part thereof. Please contact our team if there are unforeseen circumstances that could delay your return.
3. Cancellations and Refunds
3.1 Cancellation Policy
- Cancellations made 48 hours or more before the scheduled rental date will be eligible for a full refund.
- Cancellations made less than 48 hours before the rental date will incur a cancellation fee of 50% refund.
3.2 No-Show Policy
If the renter fails to pick up the vehicle without prior notification, the reservation will be considered a no-show, and no refund will be issued.
3.3 Refund Process
Approved refunds will be processed within 48 hours business days to the original payment method. Please note that processing times may vary based on your bank or payment provider.
4. Damage and Liability
4.1 Responsibility for Damages
4.1.1 The hirer are fully responsible for damage as a result of illegal, negligence, careless actions, tyre punctures, burst tyre, fuel errors, lack of electricity because of forgotten turned off electrical devices, loss or damage to the vehicle accessories and damage of windows, mirror and undercarriage.
4.1.2 If the accident or damage to vehicle is cause by third party vehicle, then the hirer is responsible to get all third party detail such as vehicle registration number, driver’s name and driving license number. If the claims cannot be made against third party insurance, therefore all damage will be borne by hirer subject to excess clause as mention in terms and conditions no. 3.
4.1.3 The hirer is required to inform our company and make police report within 24 hours from the time of an accident or from the time you’ve found out the theft or loss and get police report in writing.
5. Contact Information
For any questions or assistance with shipping, returns, or cancellations, please contact our support team at:
- Phone: +60 11-5550 7092 (Tynezz)
- Email: admin@topazcarrental.com
- Office Hours: 9am – 8pm